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About Us

Q: What if my item arrives damaged?

No worries! We offer a 30-day warranty for manufacturing defects . Simply get in touch with our friendly support team, and we’ll sort everything out quickly and hassle-free — we want both you and your pet to be 100% happy.

Q: Is it safe to make payments on your website?

Definitely! Our website is protected with an SSL certificate , which means all your information is fully encrypted. Payments are processed through trusted providers, ensuring your shopping experience is completely safe and secure.

At Hug Your Pet Shop, everything began in 2023 with a simple hug and a big love for animals.
We’re a team of passionate pet lovers who believe every pet deserves comfort, care and a little extra happiness in their daily life.

That’s why we handpick each product with love and attention — from toys and accessories to essentials that make life easier for pets and their humans.

We don’t just sell pet products. We share moments of joy, trust and wellbeing between you and your furry friend. With secure payments, fast delivery and a friendly customer service, we’re here to make every purchase a safe and happy experience.

Because at Hug Your Pet Shop, we believe love always starts with a hug.

Frequently Asked Questions

Is Hugyourpetshop a trustworthy store?

Absolutely! We’re a 100% reliable store dedicated to pets and their humans. We use secure and well-known payment platforms and all your personal details are protected by encryption. Plus, we’ve earned the trust of many happy customers across the UK – feel free to check out our reviews.

What if my item arrives damaged?

No worries! We offer a 30-day warranty for manufacturing defects. Simply get in touch with our friendly support team, and we’ll sort everything out quickly and hassle-free — we want both you and your pet to be 100% happy.

How long will delivery take?

Delivery time depends on your location, but orders usually arrive within 7–15 working days after payment confirmation. As soon as your parcel is dispatched, you’ll receive a tracking code so you can follow your order every step of the way.

Do the products really work and are they good quality?

Yes, they do! We carefully select and test all our products before offering them in our shop. Everything is made from safe, durable and pet-friendly materials.

Is it safe to make payments on your website?

Definitely! Our website is protected with an SSL certificate, which means all your information is fully encrypted. Payments are processed through trusted providers, ensuring your shopping experience is completely safe and secure.

Free Shipping

Free shipping and returns worldwide

Secure Payment

Your payment information is processed securely.

Customer Service

Contact our support team